WHEN WILL MY ORDER SHIP? HOW DO I TRACK MY ORDER?

ALL U.S. ORDERS SHIP WITHIN 1-4 BUSINESS DAYS. IF YOUR ORDER IS DELAYED FOR ANY REASON YOU WILL BE NOTIFIED. YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING INFORMATION WHEN YOUR ORDER HAS SHIPPED. DOMESTIC ORDERS ARRIVE TYPICALLY WITHIN 1-5 BUSINESS DAYS AFTER SHIPMENT.

CAN I CANCEL, CHANGE, OR RETURN MY ORDER?

ALL SALES ARE FINAL. THERE ARE NO RETURNS OR EXCHANGES AS WE CANNOT GUARANTEE THE CONDITION OF RETURNED MERCHANDISE. PLEASE BE COGNIZANT OF THE SIZE, STYLE, AND SHIPPING DETAILS AS AMENDMENTS TO YOUR ORDER CAN ONLY BE MADE BEFORE YOUR ORDER HAS SHIPPED.

SHIPPING

WE ARE NOT RESPONSIBLE FOR LOST OR MISSING ORDERS DUE TO AN INCORRECT ADDRESS PROVIDED. PLEASE BE SURE TO PROVIDE AN EXACT ADDRESS INCLUDING THE APARTMENT OR SUITE NUMBER IF APPLICABLE. IF A PACKAGE IS RETURNED TO SENDER, THE CUSTOMER WILL BE RESPONSIBLE FOR SHIPPING COSTS ASSOCIATED WITH RE-DELIVERY. ONCE THE PACKAGE IS ACCEPTED BY THE COURIER, ALL QUESTIONS ABOUT YOUR SHIPPING TIMELINE CAN BE FORWARDED TO THEM USING YOUR TRACKING NUMBER.

MY TRACKING NUMBER SAYS MY ORDER WAS DELIVERED, BUT I CAN'T FIND IT. WHAT SHOULD I DO?

THE COURIER MAY ACCIDENTALLY DELIVER MAIL TO NEIGHBORING ADDRESSES, JUST BY ONE OR TWO HOUSES/UNITS IN MOST CASES. YOU SHOULD CHECK UP WITH THEM TO SEE IF THEY'VE RECEIVED YOUR PACKAGE. IF NOT, PLEASE CONTACT YOUR LOCAL THE APPLICABLE COURIER AND PROVIDE YOUR TRACKING NUMBER. IF THE PARCEL IS AROUND, THEY WILL BE ABLE TO EASILY FIND IT. IF YOUR SEARCH IS UNSUCCESSFUL PLEASE REACH OUT IMMEDIATELY.

MY ORDER'S TRACKING HASN'T MOVED IN A WHILE, WHAT'S GOING ON?

ONCE AN ORDER IS IN TRANSIT, IT IS THE COURIER'S RESPONSIBILITY TO ENSURE YOUR PACKAGE GETS SCANNED AT EACH CHECKPOINT.  NEW CHECKPOINTS CAN TAKE MULTIPLE BUSINESS DAYS TO POPULATE IN SOME CASES.

IF YOU FEEL AS THOUGH AN ORDER HAS BEEN LOST IN TRANSIT, AFTER 14 DAYS OF NO MOVEMENT ON TRACKING, CONTACT US IMMEDIATELY. 

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IF YOU HAVE ANY QUESTIONS, CONCERNS, COMMENTS, OR NEED ASSISTANCE PLEASE CONTACT US, AND OUR CUSTOMER SUPPORT STAFF WILL GET BACK TO YOU AS SOON AS POSSIBLE. CUSTOMER SERVICE IS OUR NUMBER ONE PRIORITY!

WE APPRECIATE YOU, THANK YOU FOR ALL THE LOVE AND SUPPORT. 

CHEERS!

 - ELYSIAN BREWING